For booking or questions
info@berns.se
+46 (0)8 566 320 00

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Do you have access to garage?

We offer valet parking service for SEK 865 per night and 1,365 SEK/night for an electric car. The garage is open 07:00 – 23:00 every day and the maximum height is 1.9 metres.

We offer parking tickets for NK’s garage “Parkaden”, which is located on Regeringsgatan 47-55. You collect ticket directly from us at the reception and park the car by yourself, the price is then posted on the room note.

The tickets can be bought in different lengths:

  • 24H SEK 425
  • 48H SEK 780
  • 72H SEK 990

Can I bring my pet for my stay?

Unfortunately, we do not accept pets at our hotel.

Is there any gym equipment available?

The gym is equipped with a spinning bike, dumbbells, and a treadmill. There is also an exercise mat and a Pilates ball. We are open every day of the week, 24 hours a day.

When can I check in/out?

Check in: 15.00
Check out: 11.00

You are welcome to entertain up to max 8 guests in your room until 10 PM.

Can I pay with cash?

We are a completely cash free hotel.

We accept payment with: Visa, Master Card, American Express.

Do you have room service avilable?

Room service available between 11.00 – 22.00 daily.
From 22.00 please view our night menu here which can be found in your room.

A room service fee of 150 SEK applies for each order and is paid upon check out. Delivery can take up to 40 minutes.

Can I buy a gift voucher?

Give away a gift voucher that can be used for a stay or dinner and drinks at Berns Asiatiska. Valid for one year from the selected date specified at the time of purchase.

Is Wi-Fi included?

We offer our guests free Wi-Fi and all of our TVs have a  Chromecast for easy streaming.

How many hotel rooms does Berns Hotel have?

We have a total of 82 rooms, where 12 of them are within the suite category.

How many floors are there inside Berns?

6 floors and access to 3 elevators.

Do you have a defibrillator?

Yes, we do have a defibrillator.

Can I smoke in my room?

No guest or member of staff is allowed to smoke in any public area of the building. Guests who ignore this rule and if the hotel staff find any traces of cigarette in the room, the guest will be liable to compensate the hotel with a minimum fee of 2 500 SEK.

Where can I see what concerts/shows will take place at Berns?

You can see our upcoming concerts here.

Does Berns have nightclubs?

Our two-night clubs are called Neu and LE. Neu is a club with focus on electronic music, dance, powerful sound and lazers. At Neu our guests can listen to house music in all its glory from both national and international DJ’s. With one of Scandinavia’s best sound systems, Neu entertains their guests between 00.00-05.00.

LE plays mostly modern and commercial house music with a London inspired concept in the blue oasis in the basement. The name LE means” smile” in Swedish and you can’t help but to have a good time after a night at LE. Opening hours for LE is 23.00-04.00.

LÈ Cocktail is the love child between night club and cocktail bar with music in a smaller and more intimate venue looking out over Berzelii Park. Open between 22.00-03.00.

Berns Terrassen offers lounge music and drinks, an unbeatable combo for you who prefers classic cocktails and catchy conversation rather than a dance floor. The Terrassen welcomes you between 22.00-02.00 and is a seasonal bar.

If you as our guest wishes to visit our night clubs or bars, simply show your room key to the doorman to skip the line, the entrance fee is 250 SEK. Please note that the decision of entry is completely up to the doorman as normal entry requirements needs to be upheld. All our venues have a 23 year age limit and all visitors have to adhere to a” smart” dress code.

The events above will bring sound and life to the whole house, something that we do wish to inform you about before your stay with us.

Is the building accessible?

We do have 3 accessible rooms, 3 elevators. For the best possible service, we ask you to contact us before arrival.

Can I book a room if I am under 18?

No, People under 18 years of age may not overnight at Berns Hotel without a guardian.

Do you have beds for small children?

A baby cot can be booked free of charge for children under 4 years of age.

Is it possible to add an extra bed to the room?

Yes, in some of our rooms. Extra bed charge with 500 SEK/night.

Can I host a party in my room?

No, guests may not use the room for other reason than as intended for accommodation. It is not allowed, for private or commercial purposes, to hold parties or events, engage in sales or any kind of trade or business in the hotel or hotel rooms, unless otherwise agreed with Berns Hotel.

Do you have luggage service?

Berns Hotel offers a luggage room without extra charge. Berns Hotel accepts no responsibility, legal or otherwise, for the luggage and belongings of hotel guests left in the lobby, foyers, restaurant, meeting rooms, hotel rooms, in room safe or luggage room.

What types of concierge services do you have?

  • Guides & Babysitter (Minimum 3 hours): from SEK 550/hour
  • Doctor & prescription: from SEK 1,500
  • Yacht & Boat: from SEK 5,500
  • Treatments (facial, massage, makeup, manicure/pedicure): from SEK 1,550
  • Transfer: from SEK 895

Do you have more questions?

For questions regarding booking terms and conditions please contact us on email.

Mail us